760.749.1562
info@pennyscustomcookies.com
P.O. Box 1440 | Valley Center, CA 92082

Frequently Asked Questions | Most commonly asked questions.

 
Are all the cookies custom made? Or are they stock?
Yes, our cookies and cupcakes are all made to order. You choose the shape, color, theme, or send a photo or logo which we will custom design for you.
 
Do custom design cookies come in different flavors?
Our custom cookies are made of shortbread only. You can choose between plain Royal Icing or Lemon which is our normal flavor made from fresh squeezed lemons.
 
How can I order my cookies?
You can fill out our online order form or you may contact us by calling 760-749-1562 or by sending us an email to info@pennyscustomcookies.com. Don't forget to follow us on Facebook and Twitter for the latest news and updates about our cookies!
 
Do you ship?
Yes, we currently ship our cookies but we do not ship our cupcakes at this time.
 
What other flavors do you carry?
Our specialty is our designer shortbread. We also carry coconut macaroons, orange or lemon Madeleine's (plain or dipped in chocolate). Our Cookie of the Month Club has become a new addition and an instant favorite!
 
Do you have minimum orders?
Yes, the minimum order is one dozen, plus shipping.
 
Methods of payment do you accept?
If you choose to pay online, we currently use PayPal which accepts most major credit cards. If you are a local customer, you can pay by check or cash.
 
Tell me about your packaging?
Each of our shortbread designer cookies are individually wrapped in a cellophane bag with a lovely bow with our signature penny.
 
Is Penny's Place Boutique Bakery FDA approved?
Yes, we are FDA approved.
 
What are your ingredients?
Shortbread: flour, sugar, cornstarch, butter, fresh lemon juice, meringue powder, USFDA food safe coloring and water. If you would like other ingredients at this time, please email us at info@pennyscustomcookies.com.
 
Will I know when my cookies are shipped?
Yes, you will receive an email of confirmation the day they are shipped.
 
How long does it usually take from placing an order to receive my cookies?
The usual turnaround time is 3 days plus shipping.

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